Terms & Conditions

General Definitions

1.1 SERVICE – the electronic commerce service conducted exclusively on the public portions available on the SITE, providing CLIENT with the possibility to contract products and/or services using exclusively electronic means.

1.2 USER – a natural or legal person, public or private, who has or obtains access to CONTENT through any means of communication (electronic, telephone, etc.) or based on a usage agreement between EXPERT LASH SRL and them.

1.3 ACCOUNT – the set consisting of an email address and a password that allows a single USER access to restricted areas of the SITE through which access to the SERVICE is provided.

1.4 CLIENT – a natural or legal person, public or private, who has or obtains access to CONTENT and SERVICE, through any means or based on a usage agreement between EXPERT LASH SRL and them, or a natural or legal person who benefits from the products and/or services offered by EXPERT LASH SRL and purchased by them through the use of the SERVICE.

1.5 DOCUMENT – these Terms and Conditions.

1.6 NEWSLETTER – the means of periodic, exclusively electronic information about the products, services, and/or promotions conducted by EXPERT LASH SRL in a specific period, without any commitment from EXPERT LASH SRL regarding the information contained therein.

1.7 TRANSACTION – the receipt or refund of an amount resulting from the sale of a product/service by EXPERT LASH SRL to the Client, regardless of the delivery method.

1.8 DISTANCE CONTRACT – according to the definition included in Government Emergency Ordinance no. 34/2014.

General Policy

2.1 This document sets out the terms and conditions of use of the site/content/service by the user or client, in case they do not have another valid usage agreement concluded between EXPERT LASH SRL, Strada ANTON PANN, Nr. 14-16, Etaj Parter, Cluj-Napoca, and them.

2.2 Access to the service is exclusively by accessing the public site https://expert-lash.com/.

2.3 Use, including but not limited to accessing, visiting, and viewing, the content/service implies the user’s or client’s adherence to these terms and conditions unless the respective content has distinct usage conditions.

2.4 By using the site/content/service, the User or Client is solely responsible for all activities resulting from its use.

2.5 Additionally, they are liable for any material, intellectual, electronic, or any other damage caused to the site, content, service, EXPERT LASH SRL, or any third party with whom EXPERT LASH SRL has contracts, in accordance with current Romanian legislation.

Site Content and Intellectual Property Rights

3.1 The informational/imagistic content presented on the site is the INTELLECTUAL PROPERTY of EXPERT LASH SRL.

3.2 No content transmitted to the User or Client, through any means of communication or acquired by them through access, visitation, and/or visualization, constitutes a contractual obligation on the part of EXPERT LASH SRL and/or the employee of EXPERT LASH SRL who facilitated the content transfer, if applicable, regarding that content.

3.3 Any use of the content for purposes other than those expressly permitted by this document is prohibited.

3.4 The content of this site may not be used, reproduced, distributed, transmitted, displayed, for purposes other than those expressly and legally permitted. Extracting any information followed by any commercial use exceeding the scope of private copying regulated by law or for sale or licensing without prior written consent of the rights holders constitutes a violation of terms and conditions.

3.5 You also agree not to affect or interfere in any way with the security elements of the site, elements that prevent or restrict the use, copying of content, or elements that strengthen the usage limits of the site or its content.

Online Sales Policy

4.1 Access to the service is permitted to any user who owns or creates an account.

4.2 To be allowed access to the service, the User must accept the provisions of this document.

Products Offered Online

5.1 Products marketed through the site https://expert-lash.com/  are new, in EXPERT LASH SRL packaging, and at the time of delivery are accompanied by a fiscal invoice and a conformity statement, in accordance with current legislation.

5.2 Products and services are offered under the terms of this document and within the limits of available stock. For this reason, EXPERT LASH SRL reserves the right not to fulfill a particular order if the product is no longer in its current offer.

5.3 The prices shown do not include delivery charges unless otherwise stated on the site. The purchase price printed on the fiscal invoice will be the same as that established at the time of order confirmation, as a firm order.

Order Validity and Confirmation

6.1 EXPERT LASH SRL reserves the right to modify the rates practiced for products and/or services available on the site without prior notice to the User/Client.

6.2 The purchase price of products and services is that at the time of order issuance, within the limits of available stock.

6.3 The purchase price of promotional products or services is that at the time of order issuance, within the limits of available stock and/or the promotional period specifically defined on the site.

6.4 The purchase price of products or services from an issued order cannot be modified later without the consent of the parties.

6.5 The purchase price of products and/or services from a fulfilled contract cannot be modified.

6.6 The Client may cancel purchased products and services within the time period between order issuance and telephone confirmation made by our employee.

Warranty

7.1 The Client is obliged to understand and comply with the product usage instructions.

7.2 EXPERT LASH SRL is responsible to the client for any lack of conformity existing at the time the products were delivered.

7.3 The Client has the right to request the product to be brought into conformity, free of charge, through repair or replacement, or to benefit from the corresponding price reduction or termination of the contract regarding that product.

7.4 The Client has the right to request primarily the repair of the product or has the right to request the replacement of the product, in each case free of charge, except when the measure is impossible or disproportionate.

7.5 Any repair or replacement of products will be made within a reasonable time period, mutually agreed upon by the parties, and without significant inconvenience to the client, taking into account the nature of the products and the purpose for which they were requested.

7.6 The agreed-upon time period cannot exceed 15 calendar days from the date the client notified the lack of conformity of the product.

7.7 Upon warranty request, please return the goods together with the fiscal invoice and the return form or after completing it online:

A. Click here to complete the return form online, with EXPERT LASH SRL obligated to confirm the receipt of the withdrawal form.

B. Click here to download the form, which must be completed, signed, dated, and attached to the fiscal invoice.

7.8 The value of the returned product will be paid by postal order or bank transfer within a maximum of 14 calendar days from the date EXPERT LASH SRL received the products together with the return form.

7.9 In this situation, it is the client’s responsibility to ensure that the products referred to are returned to the address displayed on the site contact within a maximum of 14 calendar days from the date of dispatch of the notification, otherwise EXPERT LASH SRL will consider the request unfounded/invalid. Transport for returning products is paid by the client.

7.10 In the event of replacing the product with an identical one, the replacement will be made under the conditions and limits of a normal order.

7.11 If the Client has returned a product, and EXPERT LASH SRL does not have an identical product for replacement, it will offer the client the value of the product.

Limitation and Responsibilities

8.1 EXPERT LASH SRL cannot be held liable for any kind of damage (direct, indirect, accidental or not, etc.) resulting from the use or inability to use the informational content presented or not on the site, or for any errors or omissions in presenting the content that may lead to any loss.

8.2 EXPERT LASH SRL does not guarantee the User’s or Client’s access to the site or the service and does not grant them the right to download or partially and/or entirely modify the content, reproduce or partially and/or entirely copy the content, or exploit any content in any other manner, or to transfer any content to a third party over which they have or obtained access based on a usage agreement, without the prior written consent of EXPERT LASH SRL.

8.3 EXPERT LASH SRL is not responsible for the content, quality, or nature of other sites reached through links from the content, regardless of the nature of these links. For these sites, full responsibility rests with their respective owners.

Force Majeure and Fortuitous Event

9.1 Except where expressly provided otherwise, neither party to a contract still in progress will be liable for failure to fulfill on time and/or appropriately, in whole or in part, any of the obligations incumbent upon them under the contract, if the non-performance of that obligation was caused by a force majeure event.

9.2 The party or legal representative of the party invoking the event mentioned above is exempted from this obligation only if the event prevents them from fulfilling it.

9.3 The party or legal representative of the party invoking the event mentioned above is obliged to immediately and fully notify the other party of its occurrence and to take any measures available to limit the consequences of the event.

9.4 If within 15 days from the date of its occurrence, the event has not ceased, each party will have the right to notify the other